🔁 1. Right of Withdrawal
In accordance with EU Consumer Rights Directive and Spanish Consumer Law, you have the right to withdraw from your purchase within 14 days without giving any reason.
The withdrawal period expires 14 days after the day you receive your order.
📌 2. Return Conditions
To qualify for a return:
Product must be unused and in original condition
Must include original packaging and all accessories
Must provide proof of purchase (order ID/invoice)
🚫 3. Non-Returnable Items
We do not accept returns for:
Opened earbuds/headphones (for hygiene reasons)
Used or damaged products (not due to our fault)
Clearance or final sale items
🚚 4. Return Process
To request a return:
Email us at Ayraespanaofficil.com
Provide your order number + reason
Wait for return approval & instructions
⚠️ Do not send items without approval.
💰 5. Refund Policy
Refund will be issued after product inspection
Processing time: 5–10 business days
Refund will be sent to the original payment method
🚛 6. Shipping Costs
Customer pays return shipping
If item is defective / wrong, we cover the cost
⚠️ 7. Damaged or Wrong Items
If your item arrives damaged or incorrect:
Contact us within 48 hours
Provide photo/video proof
🔄 8. Exchanges
We only replace items if they are defective or damaged.
📞 9. Contact…….
📧 Ayraespanaoffical.com
🌐 https://ayraespana.com⁠�